Frequently Asked Questions
Everything you need to know about your dark journey with us.
How long does shipping take for my order?
Standard shipping usually takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on customs and local courier speeds.
What is your return policy for alternative apparel?
We offer a 30-day return window for most items. Products must be in their original, unworn condition with all tags attached. Please note that for hygiene reasons, earrings and intimates are final sale.
Do you offer vegan-friendly products?
Yes, we are committed to ethical fashion. A significant portion of our footwear and accessories collection is crafted from high-quality vegan leather and synthetic materials.
How can I track my package?
Once your order has been summoned from our warehouse, you will receive a shipping confirmation email containing a tracking link to follow its progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services like Klarna and Afterpay.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as alternative cuts may vary from standard high-street sizing.